No one will give you a straight answer, They were always evasive, non-committal, can't speak to the same person twice. When sending emails to them I always requested a read receipt, but NO, they refuse to even acknowledge receiving the info they requested leaving you...Read more
After a situation last year where SSFCU was applying our payment to the WRONG account, and I had to provide statements from my bank proving the payments were made, I've spent another hour on the phone today after receiving a letter that my escrow account is $19,000 in...Read more
Worse credit union/financial institution I've ever work with besides Wells Fargo!!!! Everytime I call they are experiencing high call volume.... Hire more people so your customers don't have to wait 20 minutes on hold!!!!! They don't have numbers that go the their...Read more
On August 7th 2013 I received a letter from Security Service Federal Credit Union stating they had added an "insurance premium" to my loan of $3,469.00, "plus interest and finance charges". They had attempted absolutely no contact with me prior to this by any method...Read more
I like the employees that I encounter. However, SSFCU needs to wake up and join the 21st century. Their online services are the worst I have encountered. I have had vehicle loans and mortgages with other lenders. I have never seen a more difficult institution when it...Read more
Let's see, so I'm in the military and needed a release of lien to ship my vehicle from Texas to Hawaii. It wasn't leaving the United States, it was just leaving the continental US. I called security service, they said all I had to do was send an email summing up what I...Read more
A widow was paying on her deceased husbands truck for over a year when she was laid off. She found another job and was catching up on a loan that was downd to $6000. May 10 she went to Security Service and they refused payment and told her she had till May 14 to...Read more
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