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No one will give you a straight answer, They were always evasive, non-committal, can't speak to the same person twice. When sending emails to them I always requested a read receipt, but NO, they refuse to even acknowledge receiving the info they requested leaving you...
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#519718
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After a situation last year where SSFCU was applying our payment to the WRONG account, and I had to provide statements from my bank proving the payments were made, I've spent another hour on the phone today after receiving a letter that my escrow account is $19,000 in...
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#482465
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Worse credit union/financial institution I've ever work with besides Wells Fargo!!!! Everytime I call they are experiencing high call volume.... Hire more people so your customers don't have to wait 20 minutes on hold!!!!! They don't have numbers that go the their...
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Anonymous
anon

Your old CU may have been awesome, but there's probably a reason they got bought out. Also, it's not called Security First.

#459269
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On August 7th 2013 I received a letter from Security Service Federal Credit Union stating they had added an "insurance premium" to my loan of $3,469.00, "plus interest and finance charges". They had attempted absolutely no contact with me prior to this by any method...
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Anonymous
Anonymous

Down with banks!

Anonymous
Anonymous

So this how they plan to F me, make my account negative so ny car insurance doesnt get paid, then turn around and put money into the account to pay themselves back for NSF,...

#437198
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I like the employees that I encounter. However, SSFCU needs to wake up and join the 21st century. Their online services are the worst I have encountered. I have had vehicle loans and mortgages with other lenders. I have never seen a more difficult institution when it...
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#394118
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Let's see, so I'm in the military and needed a release of lien to ship my vehicle from Texas to Hawaii. It wasn't leaving the United States, it was just leaving the continental US. I called security service, they said all I had to do was send an email summing up what I...
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#373455
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A widow was paying on her deceased husbands truck for over a year when she was laid off. She found another job and was catching up on a loan that was downd to $6000. May 10 she went to Security Service and they refused payment and told her she had till May 14 to...
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Anonymous
Anonymous

It's a sad story, but they should't be mad at the institution. It's just business. If adults now a days don't realize that you need to have documents for everything, then sham...

#318198
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