Security Service Federal Credit Union
Security Service Federal Credit Union Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Security Service Federal Credit Union has 1.7 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Rapid response to debit card fraud, Reliable and trustworthy service, Time.
Cons: Responsiveness to obvious stressful financial situation, Very flustrating, Duplicitous business practices.Recent recommendations regarding this business are as follows: "Avoid this place at all cost for personal banking needs", "Do not use Ssfcu", "Don't make a deposit at an SSFCU ATM", "Avoid Security Service - they do not provide reliable or good customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Security Service Federal Credit Union has 1.7 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Rapid response to debit card fraud, Reliable and trustworthy service, Time.
Cons: Responsiveness to obvious stressful financial situation, Very flustrating, Duplicitous business practices.Recent recommendations regarding this business are as follows: "Avoid this place at all cost for personal banking needs", "Do not use Ssfcu", "Don't make a deposit at an SSFCU ATM", "Avoid Security Service - they do not provide reliable or good customer service".
Most users ask Security Service Federal Credit Union for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible
Preferred solution: Full refund
User's recommendation: Avoid this place at all cost for personal banking needs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Abilene, TexasCant set my pin
- Time
- Customer service
TICKETMASTER SOLD TICKETS TO AN PERSON THAT STOLE MY CARD INFORMATION
Extremely poor service
User's recommendation: Do not use Ssfcu
RWO WORDS DO NOT YET HAVE AN ACCOUNT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSSFCU made no effort to locate $18,000.00 check missing in their ATM.
I gave my grandson an $18,000.00 check which he attempted to deposit in a SSFCU ATM on 19 Nov 2020.
The machine transaction was working up and thru the point where he deposited the check whereupon the machine "quit" and reverted back to the start screen. There was no machine acknowledgement that any transaction had been in process or completed.
In the past two days multiple telephone follow-ups with SSFCU representatives revealed: 1) They had no record of this $18,000.00 check in their system. The check may be "hung up" in the ATM. 2) SSFCU takes no responsibility for the ATM machine. 3) Only Brinks could open the ATM and look for the missing check.
The Brinks people may not return to this location for as long as 10 days. 4) Sorry, but you are out-of-luck .
Obviously someone at SSFCU could contact the right person at Brinks and get someone to check out the machine immediately, if they were properly motivated. The moral to this sad story is: SSFCU is no longer a credit union who believes in and practices good customer service.
- Responsiveness to obvious stressful financial situation
Preferred solution: Take all necessary actions to locate missing $18,000 check.
User's recommendation: Don't make a deposit at an SSFCU ATM
Poor customer service and incompetent staff
Preferred solution: Full refund
User's recommendation: Avoid Security Service - they do not provide reliable or good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service, and ethics
- Literally everything
- Responsiveness to obvious stressful financial situation
Preferred solution: Let the company propose a solution
Lies Deception, and a Waste Of Time
Horrible
- Literally everything
Preferred solution: Let the company propose a solution
Scammed out of money for overdraft fees
I live in El Monte CA but still back with the branch is Colorado Springs.
I even tried to do a fresh start loan and they said I have to wait 30 days with my account in the negative. I'm a veteran that gets his disability check every month on the 26th.
I have a family and I am the only provider. They don't care about military families or disabled veterans.
- Very flustrating
- Duplicitous business practices
Preferred solution: Full refund
Deadly situations
Resolved: Do Not Deposit Cash at Any Automated Teller Machine
Cash was deposited into my account.
As of this evening, 9-20-18, the missing cash was deposited into my account.
The ATM accepted my debit card and asked me into which account to deposit the cash and I indicated checking. The ATM displayed for me to insert my cash with no more than 30 bills and I inserted 30 $100 bills into the machine, yes; $3000! The ATM displayed than it was having a problem reading some of the bills and stated that it was going to return my cash. I waited and it ejected a receipt stating that it was having a problem returning my cash and to contact my financial institution.
The cash was not deposited into my account. Long story short I was told by the branch manager that they are not scheduled to audit the ATM until next Monday - 7 days away - and that they could do nothing for me. I am out $3000 and my bills are my problem until they sort it out. If I had been told that there was a chance, however small, that I would not have access to money that I entrusted to this financial institution, I would not have placed into their machine.
I have been a member of SSFCU since 1992 and, until now, have heralded the benefits of being a member.
How can I help you has turned into there's nothing I can do for you. It may be time for me to reconsider what is the benefit of remaining with SSFCU.
- Reliable and trustworthy service
- Website
- Rapid response to debit card fraud
- Responsiveness to obvious stressful financial situation
Preferred solution: Audit ATM immediately and deposit my cash into my checking account immediately
Insurance fees
Has anybody else had difficulty in trying to resolve Financi
The banker Jennifer in San Antonio Texas and I spent more than three hours on three way calling to Sprint to try to resolve this issue still too no resolve Security Service Credit Union is still siding with Sprint that Sprint is correct and saving your banking information attacking your account without notification and then the bank says that Sprint has the right to do so.
How can it be right for a business to hold and save critical banking information. Then on a later date use that banking information to take money from any person's account without notifying that person that this is potentially going to happen?
- Very flustrating
Preferred solution: Full refund
Corrupt Financial Institution
- Duplicitous business practices
- Duplicitous
Preferred solution: Close all my accounts
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Listen, the process is the process. If it takes 10 days, then that's what it takes.
How do you know they didn't make a call and this is what they were told? Your grandson is an idiot at best. What kind of fool would make such a large deposit at ANY ATM machine. At least tell us it was one that was actually attached to the bank and not a stand-alone hence Brinks having to open it.
Look, this guy was stupid and is paying the price while you whine for him.. OK...say it..."You must work for (insert company I'm mad at)."